Terms and conditions

These terms describe how we usually work. They are a working draft for a UK customer, not a solicitor-approved contract. A written quote for a specific job sits alongside them.

Who we are

Solihull House Clearance . The formal legal name should be added to the site configuration.

Quotes

Quotes are based on the information and photographs you give us. They are not a final invoice if the job is substantially larger, access is worse, or extra rooms appear on the day. We will stop and agree any change before continuing.

Your authority

You confirm you have the right to have the listed contents removed. We will not adjudicate ownership disputes between tenants, landlords, executors or beneficiaries.

What we take

We take the agreed contents. Hazardous items, asbestos, gas cylinders and similar materials are excluded unless we have said otherwise in writing. See what we clear.

Access and parking

You are responsible for arranging keys, parking information and any building permissions. Waiting time caused by missing keys or blocked access may affect the price.

Payment

Payment terms will be stated on the quote. We do not publish a generic price list.

Limitation

We take reasonable care with the property. We are not liable for pre-existing damage, items you did not mention, or losses we could not reasonably have foreseen. Nothing in these terms tries to exclude liability that UK law does not allow us to exclude, including for death or personal injury caused by negligence.

Complaints

See our complaints page.

Last updated 17 September 2026.