Complaints
If something has gone wrong — a missed item, a damaged doorway, a quote that did not match the job — tell us. We would rather hear it directly than guess.
How to complain
- Contact us by telephone or email with the property postcode, the date, and what happened.
- We will acknowledge the complaint and look at the job notes and photographs if we have them.
- We will say what we can do: return for missed items, repair discussion, or an explanation if we disagree.
Response times should be confirmed by the owner and added here. Until then we will reply as soon as we can.