Privacy policy
This policy explains how we handle personal information when you use this website, request a quote, telephone us or email us. It is written in UK terms. It has not been reviewed by a solicitor.
Who is responsible
The data controller is Solihull House Clearance . A formal legal name has not yet been entered in the site configuration. When it is, this paragraph will use that name.
Contact: info@solihullhouseclearance.co.uk.
What we collect
- Quote and contact forms: name, email, telephone, postcode, property details you choose to give, and your message.
- Telephone and email enquiries: the information you volunteer in the conversation or message.
- Photographs: if you email images of a property, they may show interiors and, occasionally, people. Avoid sending pictures of children or identity documents.
- Server logs: IP address, date, time and the pages requested, used to operate and secure the site.
- Analytics: Microsoft Clarity records how you use the site (pages, clicks and a session replay). See the cookie policy.
- Cookies: see the cookie policy. Essential cookies may be used to run the site. Clarity also sets analytics cookies.
Why we use it
We use this information to reply to you, to estimate and carry out a clearance if you instruct us, to keep records we need for the job and for tax, and to keep the website secure. The lawful bases we rely on are usually steps before a contract, our legitimate interests in running a local service, and legal obligation where a record must be kept.
Who we share it with
We do not sell your information. We may share it with email or hosting providers that process it for us, with a waste site or insurer if a job requires it, and with the police or a regulator if the law requires us to. Processors will change as the business configures hosting and email delivery; those names should be added here when they are known.
How long we keep it
Enquiry messages that do not become a job are kept only as long as we need to respond and to handle any follow-up, then deleted from active inboxes. Records of work we actually carry out may be kept for longer because of tax and duty-of-care paperwork. Exact retention periods should be confirmed by the owner and updated here.
Your rights
You can ask for a copy of your information, corrections, deletion in some cases, restriction or objection, and you can complain to the Information Commissioner’s Office. The ICO explains your rights at https://ico.org.uk/for-the-public/ and complaints at https://ico.org.uk/make-a-complaint/.
Children
This website is not aimed at children and we do not knowingly collect their data through the forms.
Last updated 22 September 2026.